Effective Date: 05/09/2025
Company Name: Decorative Concrete Solutions LLC
Contact: Diamondbackcc@yahoo.com | 1-888-980-1206

At Decorative Concrete Solutions LLC, we are committed to delivering your orders quickly and safely. This Shipping Policy explains how we process, ship, and deliver products purchased from our website.

1. Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive an order confirmation email followed by a shipping confirmation email with tracking details once your order is dispatched.

2. Shipping Methods & Carriers

We partner with reliable carriers such as UPS, FedEx, USPS, and freight services (for oversized items) to ensure safe and timely delivery.

Available options may include:

  • Standard Shipping (3–7 business days)

  • Expedited Shipping (2–3 business days)

  • Next-Day Delivery (where available, extra charges apply)

3. Shipping Rates

  • Shipping costs are calculated at checkout based on order weight, size, and destination.

  • Free shipping may be offered on promotional items or minimum order amounts (when applicable).

4. Delivery Areas

  • We currently ship within the United States.

  • At this time, we do not ship internationally. (Future expansion may be considered.)

5. Oversized & Heavy Items

  • Large or heavy items (such as concrete preparation equipment or bulk materials) may require freight shipping.

  • Freight deliveries are curbside only unless otherwise arranged. Additional handling fees may apply.

6. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your package directly through the carrier’s website.

7. Delivery Issues

  • If your order is delayed beyond the estimated timeframe, please contact us and we’ll investigate with the carrier.

  • Damaged or lost shipments must be reported within 48 hours of delivery or expected delivery date.

8. Multiple Shipments

  • In some cases, your order may ship in multiple packages at no additional cost.

  • You will receive separate tracking numbers if items ship separately.

9. Undeliverable Packages

  • Packages returned to us due to incorrect address, refusal, or failed delivery attempts may incur additional shipping fees.

10. Contact Us

For all shipping questions or delivery issues, please reach out to us:

📧 Email: Diamondbackcc@yahoo.com
📞 Phone: 1-888-980-1206
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)